IT IS MANDATORY FOR EVERY CUSTOMER WHO BOOK ANY PILGRIM PACKAGES WITH SKY VIEW TRAVELS LTD TO READ THE TERM AND CONDITION BEFORE BOOKING.
PLEASE READ THIS CAREFULLY
Terms & Conditions
( SKY VIEW TRAVEL LTD -1 & 2 STATION BRIDGE WOOD GRANGE ROAD , LONDON E7 0NE)
We strongly advice every pilgrim to learn and understand how to perform the Hajj prior to making reservation with us and should obey the tour operators rules and conditions throughout the Hajj journey. The booking form must be completed and signed.
Your Contract with sky view travel ltd is binding once the following steps have been fulfilled:
Deposite 20% your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be processes until the deposit have cleared in our account.
Booking Your Travel Arrangements:
When you make a booking with us by Telephone you must provide us with all of the information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party’s you have their express authorization to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.
2.1 We shall not enter into a contract if you have not paid the required deposit. A minimum of 20% for Hajj and Umrah bookings
2.2 All deposits are subject to non-refundable/part refundable.
2.3 the balance of the payment must be settled in full 45 days prior to departure for Hajj Bookings.
2.4 If the full payment is not received on time sky view travel ltd reserve the right to cancel the booking and forfeit the deposit without notice.
2.5 All necessary documents should arrive at the office no less the 6 weeks prior to departure date.
3. If You Make Alterations to Your Bookings
If you wish to change any arrangements after we have sent a confirmation invoice we will do our best to arrange this. You must write to us with the details of any alterations requested. Any alterations will be subject to availability plus agreement by the relevant supplier(s).
In many cases a transfer or name change will mean the cancellation and rebooking of a flight or hotels and significant additional charge may rise. This charge could be as much as a full pilgrimage cost. You should be aware that these costs may increase the closer to the departure the changes are made by you. If you change the number of people in your party the price will be recalculated to the new party size. This may mean that accommodation is underoccupied and the other members of the party may have to pay an increased price.
For cancellations, applicants are required to send in writing a request letter signed and dated. Cancellation will be subject to levied charge relative to the date of departure as follows:
90 – 120 days before the date of departure 25% of the total costs per person.
60- 90 days before the date of departure 75% of the total cost per person.
60 days before the date of departure 100% of the total cost per person.
5. Visa and Tickets
No liability is accepted for visa refusal by the Saudi consulate. You have to pay the charges incurred. Sky view travel ltd will not be liable for any airline schedule failure or delays occurred by the airline during the Hajj trip. Departure and Return dates may change in accordance with the airline schedule and are subject to airline confirmation. It maybe necessary to increase the cost of the advertised page at anytime without prior notice due to unforeseeable circumstances.
6. If Sky view travel ltd Alters Your Confirmed Booking
If sky view travel ltd have to make significant alterations to your arrangements, we will notify you as quickly as possible.
Significant alterations include:
A change of airport (except between airports serving the same city); The outward or return flight is rescheduled by more than 24 hours. You may then:
Accept the change and the contract will be varied to incorporate the change; or Take comparable alternative pilgrimage subject to availability; or
Withdraw from the booking completely in which case sky view travel ltd will make a full refund of all monies paid by you.
As factors affecting flights stopping at an airport en route are not normally known in time for notification, such alteration is not regarded as a significant change and neither are changes in carrier or aircraft type.
Sky view travel ltd is not liable to pay compensation where the change is by reason of unusual and unforeseeable circumstances beyond sky view travel ltd control and which could not have been avoided by the exercise of all due care. These include, but are not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, epidemic, flood, drought, unavoidable technical problems with transport, and adverse weather conditions. Sky view travel ltd is also not liable to pay compensation where the change is by reason of low bookings, which applies where an insufficient number of people book a pilgrimage for it to be financially viable. All group pilgrimages require a minimum number of bookings before they will operate. No liability is accepted for delays to flights to or from the United Kingdom or for any cancellation of flights. We are also not liable to pay compensation where rail, road and other departure times are supplied by carriers since they are subject to air traffic control, passenger check in times, weather conditions and the need for regular maintenance. You should consider making a claim under your travel insurance policy
7. If sky view travel ltd Cancels Your booking.
Cancellation may be necessary in exceptional circumstances and sky view travel ltd reserves the right in its absolute discretion to cancel your pilgrimage. If this occurs you will be offered the choice of an alternative pilgrimage of comparable standard (if available) or full and prompt refund of all monies you have paid together with compensation of £50 per person. We may have to cancel your pilgrimage as a result of low bookings, as defined in paragraph 6. In these circumstances, you will receive a full and prompt refund of all monies you have paid. You will not be paid any compensation in these circumstances. Where your pilgrimage is cancelled because of circumstances outside our control, we are not liable to pay any compensation. Circumstances outside our control include but are not limited to those set out in paragraph 6 above.
If in our reasonable opinion or in the reasonable opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your pilgrimage. Should this happen no refund or compensation would be paid. If your behaviour results in sky view travel ltd being forced to pay additional charges, sky view travel ltd will seek to recover them in full from you.
10. General Information and Safety Issues
Please check your tickets, vaccination certificates, accommodation vouchers, passport, visa or anything else which might prevent you from being allowed to travel. You must notify to us immediately if you think any information is incorrect. Sky view travel will not be responsible for any problems, which may arise in the event that you failed to notify us.
You must make sure that your passport is valid for at least six months after the date your pilgrimage ends.
You should consider taking out travel insurance for your trip. We would recommend this in all circumstances.
Our visa application service allows us to apply, on your behalf, for visas to Saudi Arabia. We are unable to guarantee the granting of any visa and consequently accept no liability whatsoever for any refusal or delay in obtaining a visa. We reserve the right to claim any associated costs incurred as a result of the delay or refusal.
You should also ensure that you comply with all travel health requirements, such as vaccinations.
Please ensure that you understand and are aware of the rituals of your pilgrimage and how to perform them.
You should be aware that during peak season, particularly the Hajj period, because of the huge numbers of people on pilgrimages and the problems of overcrowding, your planned Ziyarat may sometimes have to be changed or your room facilities or furniture may be different. Sky view travel ltd are unable to prevent this from occurring on occasion and accept no liability for this.
Particularly at the time of the Hajj, flights and destination airports can sometimes be altered at the last minute sky view travel ltd have no control over this and you should be aware that this could happen with your booking.
Saudi Arabia is not subject to the same health and safety regulations that exist in the UK, the USA and Europe. In many areas, the operation of certain amenities and facilities may be subject to local licensing laws or religious pilgrimage. Maintenance and local energy conservation measures may mean that the hotel or apartment limits certain facilities, e.g. air conditioning or water supplies. In addition, unusual weather conditions may cause electricity failure. Sky view travel ltd will not be liable for any damage or losses arising from this. In most cases this leads to a richer experience but you should be aware that accommodation in apartments and hotels is provided on a shared basis (unless appropriate supplements have been paid and this is stated on your confirmation invoice). All information about the hotels has been provided by those hotels and may not have been verified by sky view travel ltd . All hotel rooms have private normal standard bathrooms but you should be aware that the sizes of the rooms are usually smaller than those in the UK, the USA and Europe.
All accommodation is shared unless specified at the time of booking. We are not liable for any losses to your personal valuables such as luggages, money and personal belonging. The star rating of the hotel in Saudia Arabia is according to Saudi Ministry Trade Standards. The distance advertised is according to calculations of concerned authorities in Saudia Arabia as shown in the official licences. Tents in mina and Arafat are provided by the Hajj Ministry please note there will be no tents provided by the Hajj Ministry in Muzdalifah. All Pilgrims are requested to make their own arrangements i.e. sleeping bags, small tents are recommendable.
12. Transportation & Zirarat.
All transportation is provided by the Muslims, sky view travel has no control timing & quality of the transportation. No transportation for twaafe Ziyarah and mina to Makkah & return to mina. Be prepared for serious delay in all transportation provided by the Hajj Ministry during the Hajj as this is extremely busy event. We cannot confirm the arrangement of ziyarhah in both city , because all depends on the hajj ministry authority. .The authority may deny access to the area because of safety issues due to overcrowding.
We provide standard 2 meal ( Lunch & Dinner) in Makkah & Madinah .Madinah food are complimentary and not part of the package price.. We do not provide any special diets, you are not obliged to take up the meal on offer as part of your package, and customers can eat elsewhere at their own expenses. Also we may provide you complimentary Breakfast.
Health services are free as provided by the hajj ministry, however if any passenger is on regular medication, they should consult their GP and inform us of any special requirements on the phone. In case of death the deceased is buried according to the regulations in Saudi Arabia and repatriations of the body is not possible. Sky view travel ltd is not liable for any Hajji falling ill or becoming sick due to the physical demand of the trip.
15.Financial protection :
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Your financial protection are ATOL( 9077) protected by the civil Aviation authority (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.